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A website chat for home service businesses, set up for you
Atavacron Chat is a website chat we set up and look after for home service businesses like plumbers, HVAC companies, electricians and cleaners. It answers your common questions, such as service area, hours and what you do, using only answers you approve. When a visitor wants a person, it sends their note to your inbox.
Visitor Do you cover [your town]?
Tavvy Yes, we serve [your town] and nearby areas. Want to leave a note for the team?
The questions you answer between jobs
These are the kinds of questions that come in while you’re on a roof or under a sink:
- Do you cover my area?
- Do you do this kind of job?
- Are you open Saturday?
- How does an estimate work?
- What should I do before you arrive?
- Do you handle commercial jobs?
The chat handles the ones you already answer the same way every time, using only the wording you approved. Anything it can’t answer, it passes along as a note to your inbox.
What Atavacron Chat does for a trades business
Answers in your words, approved by you
We write the answers with you — services, service area, hours, how estimates work — and you approve each one before go-live. If it doesn’t know, it says so instead of guessing.
Inquiries to your inbox
A visitor leaves an email and a note, and it lands in the inbox you choose, with their email as the reply-to, ready for you to answer. The live product hands off by email. It does not send texts, capture phone numbers as a required field, or alert you by call.
On your own site
The chat sits on your existing website, or on a simple one-page site we host for you. Visitors stay on your site. There’s no new app for customers to download.
Kept current
When you add a service, change hours or widen your area, we update the answers, and we review the questions it couldn’t answer yet. That’s part of ongoing care, within the scope we agree.
What’s included, in general terms, is on the Atavacron Chat page. This guide is about how that same offer works for a trades business.
What it won’t do
These limits are the point, not the fine print. You should know them before you start.
- It doesn’t book jobs or promise arrival times. You confirm those.
- It doesn’t quote prices unless you’ve approved a price answer. Many trades owners prefer “it depends; leave a note.”
- It doesn’t give technical, safety, legal or financial advice — no DIY repair steps, and no opinion on whether a situation is dangerous beyond pointing people to emergency services if you’ve approved that wording.
- It doesn’t send emails, texts or posts for you, and it isn’t a live answering service. It has no set response time.
- Like any AI chat, it can be wrong, so it points visitors to a person for anything important.
DIY chatbot tool, answering service, or done-for-you chat?
| DIY chatbot tool | Answering service | Done-for-you chat (what we offer) | |
|---|---|---|---|
| Who sets it up | You, in their software | They brief people from your notes | We set it up; you approve every answer |
| Who keeps it current | You | You, by updating their brief | We do, within the agreed scope |
| What it covers | Website questions, if you build the flows | Phone calls, including urgent ones | Website questions, then an email handoff |
| What it doesn’t cover | You still have to learn and maintain the tool | It doesn’t sit on your website | It doesn’t answer the phone, book jobs, or dispatch anyone |
Be fair to yourself about the fit. If what you really need is a booking system or someone to answer the phone, a website chat alone isn’t the right tool.
How setup works
- Fit check. A short chat about your site, your area and the questions you hear most. We tell you plainly whether it makes sense.
- Install. We write the answers with you, you approve them, we put the chat on your site, and we test that inquiries reach your email.
- Care. We keep answers current as your business changes, and we review the questions it couldn’t answer yet.
Scope and limits are in your agreement. We don’t list prices on the site; scope is set during the fit check.
Is it worth it for your business?
A good fit if you get website visitors, the same questions keep coming in, and you’re often away from the phone or desk.
Not a fit yet if the site has almost no visitors (getting found comes first), if the business only takes phone calls, or if you need full scheduling or dispatch software rather than a chat.
We don’t promise more jobs, and we don’t claim a chat will pay for itself.
Privacy, in one paragraph
Visitors are told they’re chatting with an AI assistant named Tavvy. If a chat is saved, it is kept in our Cloudflare storage and deleted automatically within 30 days of the start of the conversation. The chat runs on Cloudflare Workers AI. The details are on our privacy page.
Start with a fit check
If this sounds like a fit, start with a short fit check. If we go ahead, we set the chat up for you and look after it, with the scope agreed in writing. Ask Tavvy on this site, or see what’s included on the Atavacron Chat page.
Need help inside the office too, like sorting a shared inbox? See Atavacron Bot Setup. Already paying for a pile of AI tools and not sure which ones earn their keep? See the AI Tools Checkup.
Related reading
- Atavacron Chat: what’s included
- Atavacron, Tavvy, and similar names
- SMB AI consulting without enterprise bloat
- When to rightsize ChatGPT and AI tool spend
This page is general information, not legal, financial or other professional advice. Scope and limits are in your agreement. Tavvy is the chat persona, not a separate company or product.
Questions people ask
No. It answers only from facts you approve. If you don’t want prices discussed, it won’t discuss them. It doesn’t book jobs or promise times. It passes the visitor’s note to you so you can reply.
The chat can’t send anyone out. It can share only the answers you approve — for example an emergency phone number, if you give us one and sign off on that wording — and it can pass the visitor’s note to your inbox. For anything dangerous, it can be set to point people to emergency services and not give safety advice. You approve those answers before they go live.
No. We set it up and keep it current within the agreed scope. When your hours, services or area change, we update the answers.
Yes. The chat sits on your existing site, or on a simple one-page site we host for you. We don’t ask customers to download an app.
To the inbox you choose, with the visitor’s email as the reply-to, so you can answer directly. The live product hands off by email, not by text or a phone alert.
Yes. We write the answers with you, and you approve every one before anything goes live.
No. It’s an AI assistant named Tavvy, and it says so. Tavvy is the chat persona, not a separate product or company. See our note on the name.
If a chat is saved, it is deleted automatically within 30 days of the start of the conversation. See our privacy page.
Yes, if your customers ask repeat questions on your site. It is set up not to give medical, legal, financial or HR advice, and it does not promise bookings, prices or results.